How can we assist you?
If you need support while completing the questionnaires, don’t hesitate to contact us!Se ti serve supporto per la compilazione dei questionari, non esitare a contattarci!
Frequently Asked Questions
A stable internet connection is essential to ensure continuity during the questionnaire and to prevent any loss of data already entered. For an optimal experience, it’s recommended to use a PC. However, tablets and smartphones are also suitable.
Yes, while using a PC is recommended for full functionality, tablets and smartphones are also suitable.
- Go to the login page at: https://iperquest.hfactor.eu
On the login page, enter the credentials you received via email.
Once you’ve entered your credentials correctly, click the “Login” button to access the questionnaire.
Follow the on-screen instructions to complete the questionnaire. Ensure you answer all questions carefully and honestly.
After completing the questionnaire, click the “Save and Close” button to finalize your responses.
- Refresh and reload the web page: click the browser’s refresh button (usually a circular arrow) or press the F5 key.
- Check your internet connection: ensure you have a stable internet connection. If the problem persists, try using a different Wi-Fi network or an Ethernet cable.
- Disable browser plugins: browser plugins might interfere with the page loading. Try disabling them and reopening the website, or access it in incognito mode.
- If the issue persists, please write to: sviluppohc_dhl@bip-group.com
The deadline for completion is indicated in the email you received.
The estimated completion time is provided in the email you received or at the beginning of the questionnaire. It’s not possible to pause the questionnaire during completion. You can take a break only between one questionnaire and another.
Ensure you haven’t made any typing errors, paying attention to: uppercase and lowercase letters, and spaces before, after, or within the username and password.
If the problem persists, write to: sviluppohc_dhl@bip-group.com
The responses you’ve provided so far have been saved. Log back into the platform and complete the questionnaire within the remaining time.
If the time has expired, contact: sviluppohc_dhl@bip-group.com
The responses you’ve provided so far have been saved. Contact: sviluppohc_dhl@bip-group.com
If you still have time, you can go back by clicking on the unanswered question and complete it.
If the time has expired, contact: sviluppohc_dhl@bip-group.com
Contact: sviluppohc_dhl@bip-group.com
